What we ended up with with a lot of operations focused on pleasing their partners rather than their customers, and I think it's high time this focus started to shift again. Please allow me to demonstrate:
- Microsoft doesn't give a shit about the little people. Their business model is all about locking in big business, selling thousands of copies of MS Office and Windows to companies who can pay the high entry price and for ongoing support. This is why Internet Explorer never gets updated: they create a static platform which their partners can rely on, while every other browser maker is releasing new versions every time they need to fix a security hole or have enough new features to justify a new version number. Recently, ArsTechnica asked Can microsoft really build a better browser? My answer is no, not unless they give up their normal methodology:
Quote by ArsTechnica:If Microsoft truly wants to promote "the same markup everywhere" [...] it needs to downplay the significance of "IE, the versioned platform." Developers should be discouraged from assuming some particular version of the browser. They should be assuming standards compliance...
- Apple partnered with many music companies before releasing the ipod, so they could avoid the guaranteed lawsuit action other companies faced. The result was the least compatible music player in existence, crippled with DRM and packed with incredibly user-unfriendly restrictions on how content was handled.
- Sony has released a stunning series of business-friendly but customer-vicious music players since the DAT player. They're so scared of losing album sales revenue they make it nigh impossible to make digital copies of any media recorded on DAT or MiniDisc, and their MP3 players are barely less restrictive than Apple's.
There are so many cases of one business working so closely with others that they create products no one wants.
- Warner Brothers just forced two new businesses (Redbox and Netflix) to delay new DVD releases by four weeks because they were too popular, and then signed a much more favourable deal with Blockbuster, who's losing money hand over fist as its old pathetic business model crumbles around it.
- Internet TV company Hulu is preventing anyone from watching their TV shows on their TV because they've made deals with other companies saying they wouldn't. (from Techdirt)
What have you noticed?