A trend that she's noticed at her workplace has also been noticed by the other Japanese companies in Australia: The Japanese tourists visiting Australia at the moment are, by and large, a bunch of cunts.
They're not sure what it is, but it seems to be a generational issue: the current group of people who qualify for a working holiday visa are, by all accounts, obnoxious and inconsiderate.
The older ones are fine, the younger ones are fine, but there's a certain group - mostly in their late 20s - who are unreasonable and complain about everything, demanding refunds and generally being pissy.
Weird. Very weird. A short-term problem I guess - they'll be too old to come here soon enough.