NFG
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Subject: Customers. Srsly, what's with 'em?
I had this conversation with a customer yesterday. I'm not sure how much more clear I could have been in my questions, but his answers were frustratingly vague:
Now, that's just not helpful. If he tries to install an additional user, he needs to buy a license. If he wants to upgrade to a version newer than his license allows, he needs to buy an upgrade license. I still have no idea what he's trying to do.
So I've really spelled it out for him, right? You'd think that'd work, right? You'd be wrong.
Oh come on! That's the same useless answer, with added useless detail!
I replied:
I got his reply this morning, 12 hours after my first attempt to sort this out. "That worked, thanks."
BRB, need to explode something.
Quote by Customer:Could you please advise how I purchase new licence codes as I have added a new computer and have to update my version.
Quote by me:I'm not sure what you're asking here. Have you migrated your software to a new system? Are you trying to add a new user to the existing network? Or are you trying to upgrade to a newer version of our software?
Let me know, and I'll give you a useful answer. =)
Quote by Customer:We have added a new PC,
When I start your software, it comes up with a message that the version on the pc is older than the server, would I like to update now. When I say yes, it comes up with the message than I have no license codes left to update and I need to purchase some new ones.
Now, that's just not helpful. If he tries to install an additional user, he needs to buy a license. If he wants to upgrade to a version newer than his license allows, he needs to buy an upgrade license. I still have no idea what he's trying to do.
Quote by Me:I'm still confused. You have a new PC on the network, is this replacing an existing terminal, or is it an additional one? Are you trying to add a user, or simply bring an older version of the software up to date with the
one on the server?
You would need a new license if:
1. you want a newer version of the software than you already have, or 2.
you want to add another new user to our software.
You do not need a new license if:
1. you're simply migrating our software to a new terminal
2. you're trying to sync the versions between systems.
So, where are you at?
So I've really spelled it out for him, right? You'd think that'd work, right? You'd be wrong.
Quote by Customer:Basically it is a new terminal which I need to have the same version as my server which is version 5.34.
The software loaded has version 5.33.
When I go to use it, it comes up with the message that I should not be using different versions as the server and that I should update,
When I try to update I get the message that I have no licences left and is unable to update.
Oh come on! That's the same useless answer, with added useless detail!
I replied:
Quote by Me:I'm still not clear if this is replacing an old terminal, so you have the same number of concurrent users, or if this is a new user and your license needs to increase the allowable user count. It's a $2,000 difference, so it would make sense to get it straight on my end.
If you only need to synchronize the two, simply copy the application folder from the existing system and overwrite the application folder on the new one.
I got his reply this morning, 12 hours after my first attempt to sort this out. "That worked, thanks."
BRB, need to explode something.
![[Image: http://nfggames.com/system/arcade/special.php/b-d/bp-5/y-kof97/z-10/x-What?/.png]](http://nfggames.com/system/arcade/special.php/b-d/bp-5/y-kof97/z-10/x-What?/.png "http://nfggames.com/system/arcade/special.php/b-d/bp-5/y-kof97/z-10/x-What?/.png")
