He says it's been going on for years, but in tough times it gets worse. It saddens me to think that good people can be ruined so thoroughly by shortsighted asshole staff.
Another just called, dealing with a failed server harddrive. They've been doing daily backups but they don't work. They recovered most of the datafiles from the server, but they're corrupted or missing.
Another customer called with a report that my instructions for solving his problems didn't work. You fool, I gave you bad advice, why'd you listen to me? Do it the right way instead.
Another customer called, reporting a new error doing something they've been doing for years, which we didn't even know was possible. "You can't do that anyway" we said, to which she replied "We've been doing it for years."
I may need another coffee.